TidioUnclaimed

Tidio is a customer service platform that combines live chat, a shared help desk inbox and an AI agent called Lyro. The page describes Lyro as answering customer questions from a business's own store data, website, help center and product catalog, recommending products inside the chat, and handing complex cases to human staff with the conversation history attached.

The product also covers proactive sales. Sales Flows open a chat at moments the business chooses, such as exit intent, cart nudges or category events. Revenue attribution reports show sales, leads and bookings tied to each conversation, per channel and per operator.

The help desk brings email, live chat, WhatsApp, Instagram and Facebook Messenger into one inbox with a single customer history. Teams can turn chats and emails into tickets, set automatic chat assignment, see a live list of visitors on the site and preview what visitors are typing before they send.

The page says Tidio starts free on platforms such as Shopify, WordPress and Wix, and that it integrates with more than 120 tools, with an OpenAPI and Zapier. It lists GDPR, CCPA and SOC2 compliance and an EU AI Act commitment.

Tidio is aimed at businesses, particularly ecommerce stores and other sites that handle customer conversations at volume. The page cites customer figures such as a 75% average resolution rate with Lyro and more than 300,000 businesses using the platform, and says these are averages across its customers rather than guarantees for any one business.

Pricing has a free plan. Paid plans start at $29 a month on the pricing page's Starter tier, which the page lists at $24.17 a month when billed annually, with a 7-day free trial. Growth starts at $49.17 a month, and Plus starts at $300 a month plus usage. Billing is based on monthly billable conversations and Lyro AI conversations, and the page says customers can cancel at any time.