Retell AI is a platform for building, testing and running AI voice agents that answer and make phone calls. The agents hold live conversations, transfer callers to a person with a summary, navigate phone menus, book appointments and carry out tasks in connected business systems during a call.
The product is aimed at businesses with contact centers, including customer support, sales and operations teams. Non-developers can build agents in a no-code studio, and developers can extend them with APIs and SDKs. The page lists healthcare, financial services, insurance, logistics, retail and debt collection among its industries, and describes uses such as lead qualification, AI reception and outbound campaigns.
Each call is transcribed and available for review, so teams can check every interaction rather than a manual sample. Post-call analysis, AI quality assurance and sentiment analysis are included, and each contact keeps a shared memory across calls and texts. Personal information can be redacted from calls and transcripts. The page states SOC 2 Type II, HIPAA with a BAA, GDPR and ISO 27001 compliance, along with single sign-on and role-based access.
Pricing is pay as you go at $0.07 to $0.31 per minute of voice agent use. New accounts get $10 in free credits at signup and 20 concurrent calls included. The per-minute cost depends on the language model, voice and add-ons chosen. Enterprise pricing is custom and adds dedicated implementation support, custom terms and higher concurrency.
