ResolveAI is an AI SRE platform that takes on-call work for engineering teams. It triages every alert, escalates to the right owner with context, and mitigates incidents. The site says it cuts downtime by up to 80% and reduces mean time to resolution by five times, and these are the company's own figures.
The platform is made up of agents for different reliability tasks. Primary on-call agents triage and mitigate alerts and escalate to engineers when needed. Incident agents identify root causes and work to restore service. Remediation work finds the underlying problems so incidents stop recurring, and it gives coding agents the production context they need to fix them. Teams can also build custom SRE agents for their own automation, which ResolveAI manages for them.
ResolveAI connects to observability data such as logs and traces, and to code. It keeps a shared view of production state, current alerts and recent changes, which the site calls Hivemind, and uses that to answer on-call questions and connect related incidents.
The product is aimed at businesses with engineering teams that run production systems. The site names DoorDash, Coinbase and Zscaler as customers. For security, it lists SAML SSO, role-based access control, admin controls, logged activity, encryption, redaction and retention controls, and customer data scoped to each organisation. It says customer data is not used to train models for others.
Pricing is credit-based. Credits are used as agents perform defined types of work across a production environment, so buyers do not have to model tokens or inference costs. Pricing is not published, and interested teams request it through a form.
