Kapa is an AI support agent for technical products. It answers customer questions from a company's docs, manuals, past support tickets and community threads, and it cites the sources for each answer. When it does not know the answer, it hands the conversation off to the support team.
Kapa is built for software and hardware companies whose customers ask detailed technical questions. Support and customer experience teams use it to answer questions before a ticket is filed, so fewer questions reach a person.
Kapa connects to sources such as public docs, websites, PDFs, GitHub, Zendesk, Salesforce and Confluence, and it keeps answers in sync as that content changes. It can run on a website or docs widget, on a support form, inside Zendesk, in Slack and Discord, and through an MCP server for coding agents such as Claude Code and Cursor. Teams can also see which questions the docs do not yet answer.
The page says Kapa offers a free 14-day Starter plan. Growth and Enterprise plans are priced by quote, and Enterprise adds single sign-on, data retention controls and EU hosting. The page does not list plan prices in US dollars.
