Fin

Fin is an AI customer agent made by the company behind Intercom. It answers customer questions and resolves requests across support, sales, ecommerce and customer success, through channels including voice, chat, email, SMS, WhatsApp, social and Slack.

Fin connects to a company's systems through APIs, data connectors and MCP, so it can pull customer data, update accounts, process refunds and follow multi-step procedures. Businesses configure its tone, answer length, knowledge and policies themselves, without engineering work. When a conversation needs a person, Fin hands it to the human team with the customer's context.

The page says Fin works with Intercom natively and also with other helpdesks, including Salesforce, Zendesk, HubSpot and Freshdesk. It says setup takes under an hour and that there is no big migration project.

Testing and monitoring are built in. Teams can run simulations and regression tests before changing Fin live, and use analytics such as CX Score, AI topics, trends and recommendations to see where it needs improving.

The page is aimed at customer service and sales leaders at businesses, including large enterprises and startups. It names customers in software, retail and ecommerce, gaming and financial services.

Pricing is outcome-based. The page lists $0.99 per outcome with a minimum of 50 outcomes per month, and says you are charged only when Fin resolves an issue end to end or completes a configured procedure that ends in a handoff. Fin with the Intercom helpdesk starts from $0.99 per outcome plus $19 per helpdesk seat per month. Pro, which adds Operator and analytics, starts at $100 per month, and Copilot is $35 per user per month. The page also offers a Startups program with a year of Fin free under its Early Stage Program.

The page states that Fin has a 99.8% uptime SLA, holds SOC 2, ISO 27001, ISO 42001, ISO 27701, AIUC-1 and HIPAA certifications, and supports SSO, 2FA and data hosting in the US, EU or Australia.