Better Stack is a platform for engineering teams. It covers incident management, on-call scheduling, uptime monitoring, status pages, logs, traces, metrics, error tracking and real user monitoring, with each area sold as its own product under one account.
Monitors and heartbeats check that websites, hosts, services and scheduled jobs are running. When one fails, an incident is created and routed to the people on call through escalation policies. Alerts can go out by phone, SMS, e-mail, push notification or Slack. Teams can acknowledge, escalate, comment on and resolve incidents from the web app, Slack or MS Teams.
Status pages let a company tell its customers about outages and planned maintenance on a branded subdomain. Telemetry collects logs, traces, metrics and dashboards, and an AI SRE agent investigates incidents using that data.
The product also includes an MCP server, so AI assistants can list incidents and monitors, check availability, and build queries and dashboards. It connects through OAuth or an API token, and the tools an assistant can use can be limited with a header.
The platform is aimed at businesses, including teams responsible for uptime and on-call rotations. It also offers a free plan for personal projects, with 10 monitors and heartbeats, one status page, Slack and e-mail alerts, and a set amount of logs, traces and metrics.
Paid Responder licences cost $34 per month, or $29 per month when billed annually. A licence includes unlimited phone call and SMS alerts. Status pages, call routing and Slack-native incident management are priced separately. The pricing page also mentions a 60-day money-back guarantee.
